Shipping Policy
Shipping Policy
At Kinnera Farms, we are dedicated to delivering our premium-quality products safely and efficiently. Please read our Shipping Policy to understand how your orders are processed and delivered.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, promotional events, or peak seasons, processing times may be slightly longer.
2. Shipping Coverage
We currently deliver to most serviceable locations across India through trusted courier partners.
If your location is not serviceable, our customer support team will notify you and arrange a refund if payment has already been made.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery times are estimates and may vary depending on courier availability and local conditions.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers may be available on eligible orders as part of promotional campaigns.
5. Order Tracking
Once your order has been shipped:
- You will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable).
- A tracking number and courier details will be shared so you can monitor your shipment.
6. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery is unsuccessful due to incorrect address details, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for reshipping.
7. Address Accuracy
Customers are responsible for providing:
- Correct Name
- Complete Shipping Address
- Landmark (if applicable)
- Valid Mobile Number
- PIN Code
Kinnera Farms is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
8. Delays Beyond Our Control
Delivery may occasionally be delayed due to circumstances beyond our control, including:
- Natural disasters
- Severe weather conditions
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier network delays
We appreciate your patience in such situations.
9. Damaged or Missing Packages
If you receive:
- A damaged package
- A tampered package
- Missing items
Please contact us within 48 hours of delivery with your Order Number and supporting photos or videos. Our team will investigate and provide an appropriate resolution.
10. Failed Deliveries
If an order is returned to us because:
- The customer was unavailable.
- The address provided was incorrect.
- The shipment was refused.
We will contact you to arrange redelivery. Additional shipping charges may apply where applicable.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us.