Return & Refund Policy

At Kinnera Farms, we are committed to delivering fresh, pure, and premium-quality products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

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1. Return Eligibility

You may request a return if:

• You receive a damaged product.
• You receive an incorrect product.
• The product packaging is tampered with before delivery.
• The product is expired at the time of delivery.

To be eligible for a return:

• The request must be raised within 48 hours of delivery.
• The product must remain unused.
• The product should be in its original packaging with labels intact.
• Clear photos or videos of the product and package may be required for verification.

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2. Non-Returnable Products

For hygiene and food safety reasons, we cannot accept returns for:

• Opened or used products.
• Products with damaged packaging caused after delivery.
• Products stored improperly after delivery.
• Change of mind after purchase.
• Taste, aroma, or color variations that naturally occur in traditional food products.

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3. Refund Eligibility

Refunds are processed only after our quality team verifies the return request.

Refunds may be approved if:

• A wrong product was delivered.
• The product arrived damaged.
• The order was cancelled before dispatch.
• The ordered product is unavailable after payment.

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4. Refund Process

Once your refund is approved:

• Refunds will be processed to the original payment method.
• Processing typically takes 5–7 business days, depending on your bank or payment provider.
• If you paid via Cash on Delivery (COD), the refund may be processed through bank transfer or another mutually agreed method.

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5. Replacement Policy

Where possible, we may offer a replacement instead of a refund for:

• Damaged products.
• Incorrect products.
• Missing items from an order.

Replacement requests are subject to product availability.

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6. Order Cancellation

Before Dispatch

Orders can be cancelled before they are dispatched for shipment. Eligible prepaid orders will receive a full refund.

After Dispatch

Orders cannot be cancelled once they have been dispatched.

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7. Shipping Charges

• Shipping charges are generally non-refundable unless the return is due to our error, such as an incorrect or damaged product.
• If a replacement is approved, Kinnera Farms will bear the shipping cost.

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8. How to Request a Return

To initiate a return or refund request, please contact us with:

• Order Number
• Customer Name
• Contact Number
• Product Name
• Reason for Return
• Photos or videos showing the issue (if applicable)

Our support team will review your request and respond as soon as possible.

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9. Contact Us

For any questions regarding returns or refunds, please contact.